Question 1

Is it affordable?

Accepted Answer

Absolutely! We offer wholesale pricing that makes it easy for businesses and individuals to order in bulk. The more you order, the more you save. Check out our shop for current pricing or call us at 470-507-6288 for a custom quote.

Question 2

Can I use EBT?

Accepted Answer

We don't currently accept EBT, but we accept cash, all major credit/debit cards, and online payments through our website. We're always looking to add more payment options in the future.

Question 3

How much is your ice cream?

Accepted Answer

Our prices vary by product and order size. Browse our full menu at scoopalotto.com/shop to see individual pricing, or call us at 470-507-6288 for wholesale and bulk pricing quotes.

Question 4

How much does it cost?

Accepted Answer

Pricing depends on what you're ordering and the quantity. We offer wholesale rates for bulk orders, and our prices are listed on our online shop. For events or large orders, call 470-507-6288 for a custom quote.

Question 5

Do you have a minimum order?

Accepted Answer

Minimum order requirements may vary depending on your delivery zone and order type. For most deliveries, we do have a minimum to ensure we can keep our pricing competitive. Call us at 470-507-6288 to discuss your specific needs.

Question 6

Do you charge a delivery fee?

Accepted Answer

Yes, we charge a flat $25 delivery fee for orders within our service area. Orders over $300 get free delivery! ScoopPass members ($5/month) get free local delivery on every order.

Question 7

How much is the deposit?

Accepted Answer

For events and large orders, we typically require a deposit to secure your date. The deposit amount depends on the size of your order. Contact us at 470-507-6288 to discuss specifics for your event.

Question 8

When is the remaining balance due?

Accepted Answer

The remaining balance is typically due before or at the time of delivery/event. We'll work with you on a payment schedule that makes sense for your order. Just reach out and we'll figure it out together.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, cash, and online payments through our website. For wholesale accounts, we can also arrange invoicing. Contact us at 470-507-6288 to set up your preferred payment method.

Question 10

Can you deliver?

Accepted Answer

Yes! We deliver to over 20 cities across Georgia and even Chattanooga, TN. We travel up to 2 hours from our Conyers, GA home base. Check our delivery page or call 470-507-6288 to confirm we cover your area.

Question 11

Do you offer pickup?

Accepted Answer

Yes, you can pick up your order from our Conyers, GA location at no extra charge. No delivery or dry ice fees for pickup orders. We'll provide the address after your order is confirmed.

Question 12

What all do you offer?

Accepted Answer

We carry over 200 packaged ice cream products across 13 categories: Ice Cream Bars, Sandwiches, Bomb Pops, Character Faces, Snow Cones, Icy Cups, Ice Cream Cups, Screwballs, Cyclones, Pints, Cones, and more. Browse everything at scoopalotto.com/shop.

Question 13

Can I see your menu?

Accepted Answer

Of course! Visit scoopalotto.com/shop to browse our full catalog with photos and pricing. You can also call us at 470-507-6288 and we'll walk you through our options.

Question 14

What areas do you service?

Accepted Answer

We serve Conyers, Covington, Lithonia, Stonecrest, Decatur, Stockbridge, McDonough, Loganville, Snellville, Atlanta, Jonesboro, Fayetteville, Griffin, Buford, Lawrenceville, Duluth, Marietta, Kennesaw, Canton, Athens, Augusta, Macon, Columbus, and Chattanooga, TN. Basically anywhere within 2 hours of Conyers!

Question 15

How far do you travel?

Accepted Answer

We travel up to 2 hours from our home base in Conyers, GA. That covers most of Georgia and even Chattanooga, TN. If you're not sure if we reach your area, call us at 470-507-6288 — we'll make it work if we can.

Question 16

Are you available on my date?

Accepted Answer

We'd love to check! Call us at 470-507-6288 or fill out our booking form online. We operate Monday through Friday, 8 AM to 8 PM. Popular dates book fast, especially during summer, so don't wait!

Question 17

How do I book with you?

Accepted Answer

Booking is easy! You can order directly through our website at scoopalotto.com/shop, call us at 470-507-6288, or fill out the contact form on our website. We'll confirm your order and delivery details within 24 hours.

Question 18

How far in advance should I book?

Accepted Answer

For regular deliveries, a few days' notice is usually enough. For events, we recommend booking at least 1-2 weeks in advance — more during summer months when we're busiest. The sooner you book, the better!

Question 19

Can I reserve now and pay later?

Accepted Answer

For events, we can hold your date with a deposit and you pay the remainder before or at the time of the event. Contact us at 470-507-6288 to discuss reservation and payment options for your specific needs.

Question 20

What happens if I need to cancel?

Accepted Answer

We understand plans change! Please give us as much notice as possible. Cancellation policies may vary depending on the order type and whether a deposit was placed. Call us at 470-507-6288 to discuss your situation — we'll work with you.

Question 21

What time do you arrive?

Accepted Answer

We typically arrive 30 minutes to 1 hour before your event starts to set everything up. The exact arrival time is coordinated with you in advance so everything is ready when your guests arrive.

Question 22

How long do you stay?

Accepted Answer

The length of time depends on your event package. We can stay for the duration of your event or set everything up and leave it in your hands. Let's discuss what works best — call 470-507-6288.

Question 23

Do you set everything up?

Accepted Answer

Yes! We handle the full setup at your location. We bring everything needed, arrange the display, and make sure it looks great. You don't have to lift a finger — just enjoy the event.

Question 24

Do you provide staff or is it self-serve?

Accepted Answer

We offer both options! We can provide staff to serve your guests, or set everything up for self-serve. Either way, we make it easy and fun. Let us know your preference when you book.

Question 25

How many people can you serve?

Accepted Answer

We can serve events of all sizes — from small birthday parties to large festivals and corporate events. We'll customize the amount of ice cream based on your headcount. Call 470-507-6288 to discuss your event size.

Question 26

What kind of ice cream do you have?

Accepted Answer

We carry over 200 packaged ice cream products from top brands! Our catalog includes Ice Cream Bars, Sandwiches, Bomb Pops, Character Faces, Snow Cones, Icy Cups, Cups, Screwballs, Cyclones, Pints, and Cones. Visit scoopalotto.com/shop to browse everything.

Question 27

Do you have kid-friendly options?

Accepted Answer

Absolutely! Kids love our Character Faces (like SpongeBob, Sonic, and more), Bomb Pops, Snow Cones, and Screwballs with gumball bottoms. Everything is prepackaged and perfect for little hands.

Question 28

Do you have dairy-free or allergy options?

Accepted Answer

Some of our products are dairy-free or made with alternatives. Check the product details on our shop page or call us at 470-507-6288 — we'll help you find options that work for your dietary needs.

Question 29

Are your products prepackaged?

Accepted Answer

Yes, all of our ice cream is individually prepackaged. This means it's hygienic, easy to serve, and perfect for events, stores, and businesses. No scooping needed!

Question 30

Do you sell drinks or other snacks?

Accepted Answer

We specialize in packaged ice cream and frozen treats. Our full catalog of over 200 products is available at scoopalotto.com/shop. If you need other items for an event, let us know and we'll see how we can help.

Question 31

Do you have pictures of your setup?

Accepted Answer

Yes! Check out our website and social media for photos of our event setups, freezer placements, and product displays. Want to see something specific? Call us at 470-507-6288 and we'll share examples.

Question 32

Do you keep enough inventory in stock?

Accepted Answer

We maintain a large inventory to meet demand, but popular items can move fast — especially during summer. For large orders or events, we recommend ordering in advance to guarantee availability. Call 470-507-6288 to reserve your products.

Question 33

Are you licensed and insured?

Accepted Answer

Yes, Scoopa Lotto™ Packaged Ice Cream LLC is a licensed and registered business. We operate professionally with proper business licensing and take our responsibilities seriously.

Question 34

Do you have permits?

Accepted Answer

Yes, we maintain all necessary permits required for food distribution and delivery in our service areas. We take food safety and compliance seriously.

Question 35

Have you worked events before?

Accepted Answer

Absolutely! We've served birthday parties, school events, church gatherings, corporate events, festivals, sports tournaments, and more. We bring the ice cream AND the experience — every time.

Question 36

Do you offer contracts?

Accepted Answer

Yes, we provide contracts for wholesale accounts, freezer placements, and large event bookings. We operate like a real business because we are one. Contact us at 470-507-6288 to discuss terms.

Question 37

Do you provide a freezer?

Accepted Answer

Yes! Through our Freezer Placement Program, we place a branded Scoopa Lotto™ freezer at your location at no cost to you. We stock it with our full range of packaged ice cream.

Question 38

How does your freezer program work?

Accepted Answer

It's simple: we place a stocked freezer at your location, you sell the ice cream to your customers, and we come back regularly to restock. You earn income from every sale — we handle the supply.

Question 39

Do I have to pay for the freezer?

Accepted Answer

No! The freezer is provided at no cost to qualified locations. We invest in placing the equipment because it benefits both of us — you sell, we supply. Apply today by calling 470-507-6288.

Question 40

How often do you restock?

Accepted Answer

We restock on a regular schedule based on your sales volume. High-traffic locations may get restocked weekly, while others are on a bi-weekly or as-needed basis. We monitor and adjust to keep your freezer full.

Question 41

Do we split profit or do I buy upfront?

Accepted Answer

The specifics depend on your arrangement. We offer flexible options — whether it's a wholesale purchase model or a profit-sharing agreement. Call 470-507-6288 to discuss which option works best for your location.

Question 42

How soon can you deliver?

Accepted Answer

For local orders in our core zone (Conyers, Covington, Lithonia, Stonecrest, Snellville), we can often deliver same-day or next-day. Extended areas may take a bit longer. Call 470-507-6288 for the fastest option.

Question 43

Do you deliver to my area?

Accepted Answer

We deliver to over 20 cities across Georgia including Conyers, Covington, Stockbridge, Decatur, Atlanta, Marietta, Lawrenceville, Athens, Augusta, Macon, Columbus, and even Chattanooga, TN. We travel up to 2 hours from Conyers. Call 470-507-6288 to confirm!

Question 44

Is there a fee for my location?

Accepted Answer

We charge a flat $25 delivery fee within our service area. Orders over $300 get free delivery! ScoopPass members ($5/month) enjoy free local delivery. The fee is the same regardless of where you are in our service area.

Question 45

What's the minimum order for delivery?

Accepted Answer

Minimum order requirements may vary by zone. For most delivery areas, we have a reasonable minimum to ensure cost-effective delivery. Call us at 470-507-6288 to confirm the minimum for your location.

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